Returns & Exchanges
At Rockaway Records, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return most items in their original condition within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Contact our customer support team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.
Pack Your Items
Carefully package the item in its original protective sleeve or box to ensure it is not damaged during transit, and include a copy of your packing slip.
Ship the Package
Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking number for your records.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method or issue a store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing